Frequently Asked Questions

General

What is KOMIKABOOKS?
KOMIKABOOKS is an anthropomorphic and furry e-shop based in Asia. We specialize in buying, consigning, and selling of physical/digital art books, comics, doujins, and zines.

What types of payment do you accept?
We accept most major cards like Mastercard, Visa, Amex via Paypal. For customers without PayPal, you can guest checkout with any debit/credit card.

Are my book protected?
Every book will come in a plastic sleeve to ensure that the book is well-protected from dents and liquid contact.

Do you have a physical shop?
Yes and No. We do have a pop-up shop at furry conventions depending on where we are travelling to.  However, we are mostly an online-based shop.

Do you accept returns?
Due to the nature of our business, all sales are final and are non-returnable.

My order has not arrived yet. What do I do?
Please do wait until up to 30 days if your order does not reach you by the estimated date. If your order does not reach you after 30 days, please contact us at hello@komikabooks.com.

What is your privacy policy?
We do not store any of your financial details on our website as payment is securely processed by Paypal. Only your personal information is used to fulfill your order and will never be shared by other parties. We will only contact you through email for a follow up of your order if required.

Orders

How long will it take for my order to reach me?
Your order will be processed within 1 to 3 business days unless we are attending a convention. In that case, your order will only be processed once we reach back home.

Delivery within Asia will take around 3-10 days while the USA, Europe, and the Rest of the World will take around 10-18 days.

However, delays can occur due to events that are outside our control so we seek your understanding if your order arrives later than the stipulated date.

How will my order be packed?
Your order will be bubble wrapped and packed in a polymailer. 

Can my order be tracked?
Almost all orders will come with a tracking number. Once we send out your order, an email containing the tracking number will be sent to your email within 24 hours. Please contact us at hello@komikabooks.com if you do not receive the email.

AirMail – Basic orders will not have a tracking number. Instead, we will send an email to inform you that your order has been sent.

For major shipping carriers like DHL, FedEx, etc, please click here.

For AirMail – Registered orders, a link will be sent to you in the email. Please use the link supplied to track your order.

Consignment & Sale

Do you accept book consignment?
We do accept book consignment on a case-by-case basis. 

Please email us at hello@komikabooks.com for more details.

I have leftover books to sell or clear. Will you be able to purchase it?
We would be more than happy to purchase your books and give you the best price.

Please email us at hello@komikabooks.com for more details.

Book Publishing

Are you open to book publication?
We do not publish book at this time. However, we are exploring the possibility of opening up for book publication in the future. 

Shipping Information

Most orders will be processed and shipped within two business days, subject to courier availability. For example, if you placed an order on Saturday, your order will be shipped out on either Monday or Tuesday.

Some countries will require you to pay for customs fees by sending you notice before the package can be released to you.

Due to COVID-19, most shipments will have an average transit time from 5 – 28 days before it is delivered to the address stated in the order, depending on the carrier and country.

Please be aware that some countries may incur an additional customs fee on arrival, in which you will have to pay in order to pick up your package.

AirMail services will not be available for the following countries:
Andorra, Antigua and Barbuda, Anguilla, Netherland Antilles/Bonaire/Curacao/St.Eustatius/St Maarten, American Samoa, Aland Islands, Azerbaijan, Bosnia Herzegovina, Barbados, Bangladesh, Benin, Yemen, Bermuda, Brunei Darussalam, Bolivia, Dutch Caribbean and Caribbean Netherlands, Bahamas, Bhutan, Bouvet Island, Belize, Central African Rep, Cook Island – New Zealand, Cameroon, Cape Verde, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Fiji, Falkland Island, Micronesia, Faroe Islands, Grenada, French Guiana, Guernsey Island and Alderney, Gibraltar, Greenland, Gambia, Guinea Rep, Guadeloupe (including St Barthelemy), Guam, Guinea Bissau, Guyana, Honduras, Croatia, Haiti, Canary Island (SPX only), Isle of Man, Jersey, Jamaica, Kiribati, Comoros, Saint Kitts and Nevis, Kosovo (KV), Kuwait, Cayman Island, Saint Lucia, Leichtenstein, Sri Lanka, Lesotho, Libya, Monaco, Moldova, Montenegro, St Martin, Marshall Island, Mali, Mongolia, Mariana Island, Martinique, Mauritania, Montserrat, Malawi, New Caledonia, Norfolk Island, Nicaragua, Nepal, Nauru, Niue, Panama, Peru, French Polynesia, Papua New Guinea, Saint Pierre and Miquelon, Palestine, Pacific Islands (Palau), Paraguay, Rwanda, Solomon Island, Svalbard and Jan Mayen, Sierra Leone, San Marino, Suriname, Sao Tome & Principe, Swaziland, Turks & Caicos Island, Chad, French Southern Territories, Tajikistan, Tokelau, Timor-Leste, Turkmenistan, Tonga, US outlying Islands, Uruguay, The Vatican City State, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S.Virgin Islands, Vanuatu, Island Of Wallis (Wallis & Futuna Islands), Samoa, Curacao (Netherlands), Sint Maarten (Netherlands), Kosovo, Mayotte, Zaire (Congo Republic), Botswana Corsica, Iraq, Maldives, South Africa, Tunisia, Cuba, Curacao, Serbia, Zimbabwe

Please note that if an order were to be received by us from the listed country, we will cancel the order and refund in full the monetary value through the customer’s original payment.

Refer to the shipping table below for AirMail rates. Rates are accurate as of 15 October 2020.

AirMail rates

Destination Weight (Up to) Basic Rate (USD) Registered Rate (USD)
Singapore
2 kg
$1.15
$2.30
Brunei & Malaysia

250g

500g

1 kg

2 kg

$2.65

$4.25

$7.50

$14.80

$5.30

$6.90

$10.15

$17.45

Asia & The Pacific (except Australia, Japan and New Zealand)

250g

500g

1 kg

2 kg

$4.25

$9.25

$16.60

$33.15

$6.90

$11.90

$19.25

$35.80

Australia, Japan, New Zealand, United States of America and Rest of the World

250g

500g

1 kg

2 kg

$6.15

$12.95

$23.25

$46.40

$8.80

$15.60

$25.90

$49.05

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