Order

Hesitating about ordering from us? Here are the FAQs!

Your order will be processed within 1 to 3 business days unless we are attending a convention. In that case, your order will only be processed once we reach back home.

Delivery within Asia will take around 5-15 days while the USA, Europe, and the Rest of the World will take around 15-35 days.

However, delays can occur due to events that are outside our control so we seek your understanding if your order arrives later than the stipulated date.

Your order will be bubble wrapped and packed in a plain polymailer.

Almost all orders will come with a tracking number. Once we send out your order, an email containing the tracking number will be sent to your email within 24 hours. Please contact us using the MAIL icon located under ‘Social Media’ if you do not receive the email.

AirMail – Basic orders will not have a tracking number. We will only send an email to inform you that your order has been sent.

For major shipping carriers like Aramex, UPS, etc, please click here.

Please do wait until up to 60 days if your order does not reach you by the estimated date. If your order does not reach you after 60 days, please contact us at using the MAIL icon located under ‘Social Media’

Shipping

Wondering what goes into shipping? 

Due to high freighter demands throughout the world, your order may arrive from 30 to 45 working days.

We sincerely do apologise for this circumstances.

From July 1, the EU will impose VAT taxes on all shipment coming from non-EU countries.

Previously, packages under 22 euros were exempted from VAT.

Going forward, customers from the EU countries listed below will now be required to pay VAT to their respective postal company before receiving their package.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Northern Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

We recommend that you shop at Fusselschwarm if they carry a similar item.

Most orders will be processed and shipped within two business days, subject to courier availability. For example, if you placed an order on Saturday, your order will be shipped out on either Monday or Tuesday.

Please be aware that some countries may incur an additional customs fee on arrival, which you will have to pay in order for customs to release your package.

AirMail services will not be available for the following countries:

Albania, American Samoa, Andorra, Anguilla, Barbados, Belize, Bhutan, Bolivia, Bouvet Island, British Virgin Islands, Burundi, Comoros, Congo (Rep.), Cuba, Curacao, Dem. People’s Republic of Korea, Djibouti, Dominican Republic, Ecuador, Equatorial Guinea, Estonia, Gambia, Gibraltar, Grenada, Guatemala, Guayana, Haiti, Honduras (Rep.), Iran, Iraq, Israel, Jamaica, Liberia, Lithuania, Malawi, Marshall Island, Mauritania, Mauritius, Mayotte, Monaco, Mongolia, Montenegro (Rep.), Nauru, Nepal, Nicaragua, Niger, Palau, Palestine, Panama (Rep.), Paraguay, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Slovakia, Slovenia, Somalia, South Sudan (Rep.), Sri Lanka, Libya, Sudan, Suriname, Swaziland, Syrian Arab Rep., Tajikistan, Tokelau, Tonga, Tunisia, Turkmenistan, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Kosovo

Please note that if an order were to be received by us from the listed country, we will cancel the order and refund in full the monetary value through the customer’s original payment.

Shipping rates for AirMail rates are shown below and is accurate as of 10 June 2021.

Destination Weight (Up to) Basic Rate (USD)
Singapore
2 kg
$1.20
Brunei & Malaysia

250g

500g

1 kg

2 kg

$2.70

$4.30

$7.55

$14.85

Asia & The Pacific (except Australia, Japan and New Zealand)

250g

500g

1 kg

2 kg

$4.30

$9.30

$16.65

$33.20

Australia, Japan, New Zealand, United States of America and Rest of the World

250g

500g

1 kg

2 kg

$6.20

$13.00

$23.30

$46.45

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